FAQ

In addition to wheelchairs, postural support devices, and walking aids, CLASP also offers accessories, including cushions, spare parts kits, and wheelchair modification kits. All of our accessories can be found on the Product page.

CLASP does not currently stock non-mobility assistive devices but is exploring the possibility of doing so in the future in collaboration with the Product Advisory Council.

CLASP has worked with a number of suppliers that manufacture high quality, durable products that are appropriate for urban to semi-urban and rural settings. These include Motivation, RoughRider America, Momentum Wheels for Humanity, INTCO, DDO and Jarik.

CLASP can recommend local suppliers and manufacturers to buyers and service providers when relevant. If you are a local supplier or manufacturer interested in being included in CLASP’s database, please email info@clasphub.org. If you are a buyer or service provider looking for local suppliers or manufacturers in your country or region, please email info@clasphub.org.

New products that are PAC-approved are assessed by a Product Advisory Council (PAC). The PAC consists of clinical and technical experts with extensive experience in the wheelchair sector who advise CLASP on products to be added to the CLASP catalog. The PAC considers some of the following criteria when reviewing products: manufacturing and quality standards, including ISO7176 or equivalent certification; product specifications and usability; market potential.

New products that are not PAC reviewed are added based on market needs and product gaps in the CLASP catalog. These products are offered by current CLASP suppliers of PAC approved products.

Invitations to Bid (ITBs) are released annually and periodically when gaps or needs are identified. Details on open ITBs will be posted on our blog, our Facebook and Twitter pages, and via our email list. If there is not an open ITB, suppliers can still submit their products for consideration. To submit your product for consideration, please send a brief product description (e.g. product brochure) to pac@clasphub.org and be prepared to provide CLASP with product specifications, price, minimum order quantities and production lead time.

CLASP is in the process of identifying distributors that are interested in partnership opportunities. Please complete the Distributor Questionnaire if you are a distributor interested in working with CLASP. A full list of CLASP distributors will be made available on the Partners page.

Momentum Wheels for Humanity is a global non-profit dedicated to increasing access to mobility and improving quality of life for children and adults with disabilities in less-resourced countries. Founded in 1996 and currently a subsidiary of Momentum, Momentum Wheels for Humanity implements direct-service or capacity-building programs focused on mobility, empowerment, therapy, and advocacy.

Consolidating Logistics for Assistive Technology Supply and Provision (CLASP) is a USAID-funded project implemented by Momentum Wheels for Humanity to improve the availability of and access to appropriate assistive technology in less-resourced settings and to promote quality service provision.

Email us at sales@clasphub.org to start your order. 

There are no minimum order quantities. A handling fee of $500 is applied to all orders under $5,000.

CLASP offers a variety of payment terrms. Please email sales@clasphub.org to learn more.

Currently spare parts are available for as long as the products they support are in the CLASP catalogue. Should an item cease to be part of the catalogue, an announcement will be posted on our blog, our Facebook and Twitter pages, and via our email list allowing for sufficient notice should a buyer decide to purchase additional spare parts prior to their removal from the catalogue.

Spare parts are available either through CLASP or your local Distributor.

Import regulations for each destination country vary, and depending on the exact shipping method selected, document requirements may change as well. For additional information, please email salesmgr@clasphub.org.

Yes, CLASP charges for each original shipment document requested including the Commercial Invoice, Packing List and Certificate of Origin.

To activate the warranty coverage, the wheelchair must be registered no later than 30 days after the wheelchair is provided to the user. Click here to register your wheelchair

If you are a buyer or distributor, please ensure that the wheelchair registration form is circulated to all wheelchair service providers that receive CLASP assistive products from you so that they can assist their clients with wheelchair registration.

If you are a wheelchair service provider, please share this link with clients that have access to internet and would like to register their own products. If a client does not have access to internet or does not want to register their own product, please register their wheelchair on their behalf at the time of distribution.

If you are a CLASP Service Partner, wheelchair registration for every CLASP wheelchair is mandatory. Please ensure that all CLASP wheelchairs are registered at the time of distribution.

Yes. For details on the CLASP warranty, click here.

CLASP promotes quality service provision by:

• Using CLASP marketing and social media channels to promote and highlight appropriate services, service experts, and excellent service providers.
• Adding high-quality assistive products to the CLASP catalogue that meet international standards and recommendations and are compatible with appropriate service provision.
• Ensuring that all CLASP products have clear and concise product promotion and support materials.
• Selecting CLASP Service Partners – providers with demonstrated baseline service capacity – and increasing their access to a diverse range of assistive products.
• Linking buyers, service providers, distributors, service managers, decision makers, and other stakeholders to technical experts and online trainings and resources, available on the CLASP website, and through ISWP, WHO, and others.
• Building dialogue regarding appropriate service provision into the CLASP sales process.

• Technical specification sheet
• Basic wheelchair user manual
• Assembly animation and PDF
• Adjustment animation and PDF

CLASP has developed wheelchair comparison charts for an ‘at a glance’ side-by-side view of the different features for each of the wheelchairs available in the catalogue. Additionally, product promotion materials that come with CLASP products are designed to provide an overview of a product and highlight performance specifications to facilitate a buyer or provider’s selection process.

Yes, CLASP Service Partners are recommended providers that have undergone a multi-phase application process that assesses their service capacity and quality. CLASP endorses these providers and recommends them to buyers or donors interested in donating shipments. Please contact info@clasphub.org if you would like more information on a specific Service Partner.

CLASP Service Partners are selected through a competitive, three-phase application process that assesses their service model, service demand and capacity, organizational structure, and inventory management, among other criteria. Selected CLASP Service Partners must continue to demonstrate appropriate provision to maintain their partnership status.

UCP Wheels for Humanity cultivates relationships with product buyers and donors that periodically donate funds for purchasing products. Through CLASP, UCP Wheels works to connect these donors to CLASP Service Partners when possible.